The people in a business are the only elements that competitors or new entrants cannot replicate. They describe the organisations culture by the way that they work. A happy and cohesive organisational culture is the basis for business success, however a corrosive and unhappy workforce will lead to business failure.
How you motivate, reward and develop your employees will dictate their level of happiness. Many companies make the mistake of thinking that employees are only motivated by reward and salary, however this couldn't be further from the truth.
Ensuring employees are engaged and focused on their work requires a people mindset that is managed by human resources but is the responsibility of the leaders of the business to set the direction and ensure that the correct processes and procedures are in place to ensure employees are engaged and enjoy what they do.